Crisis Management

Traumatic Incident

If you’ve been involved in something out of the ordinary, that threatened your safety or the stability of your world, it’s very likely to take a while for you to return to feeling normal again. This information sheet is designed to help you understand what to expect while you process what has happened.

If you are a manager trying to support someone who has been involved in a traumatic incident, you may be worried about ‘doing the right thing’.  Any actual or perceived threat to people’s sense of well-being and safety has the power to raise anxiety levels in even the calmest and most confident of us. This anxiety sometimes leads managers to want to rush into arranging counselling for everyone affected – but this is not actually the most helpful response. Please click here for guidance on how to support staff.


It can be very distressing if you are worried about someone at work who feels suicidal.  They may have talked about wanting to end their life, or you may be concerned that they are thinking about it. You might feel unsure of what to do, but there are lots of things that might help. Click here for guidance. on helping a colleague with suicidal feelings.

This guide gives advice when a staff member is suspected to have died by suicide. It has been produced by Business in the Community together with Public Health England and is sponsored by the Samaritans.